First, visit www.slkade.com and click on Sign Up in the top right corner of the screen. You need to fill some basic information about yourself. Click register to finish the process. Now you can login with the newly created account and start shopping.
You can either pay online via our secure payment gateway. All major credit/debit cards and wallets are accepted. Or you can pay cash on delivery. In cash on delivery, you can pay the cash amount in the invoice to the delivery partner when the item arrives to your doorstep.
We care about your shopping experience at SL Kade. You can contact us by
Phone support: +94 777 642 616
Email: info@slkade.com
Contact form: Submit your support request to here.
Product support ticket: If you have a specific issue with a product, feel free to submit a ticket by clicking Get Support button in each product page. All support tickets appear in the Seller Support Tickets section of your account.
Absolutely. You are welcome to join a community of successful sellers and see products to a wide customer base. You can directly start the registration process here.
Once your order is confirmed with a seller, our inhouse delivery person or a professional delivery partner will pick up to be delivered to your doorstep. We provide island wide shipping.
As soon as the order is processed, the seller will prepare your package to be handed over to the delivery channel. Delivery usually takes 3-5 working days excluding weekend and public holidays. Feel free to track your product delivery status and contact seller for any support.
Of course. You are encouraged to share your experience with a product which will help other fellow shoppers as well as the SL Kade ecosystem. You can also leave a star rating.
Yes. If you have a concern about a product, you can always reach us through a support channel. Also, it is possible to return the product. Read our return policy right below.
You can always return and item for a refund or for a product exchange to the respective seller. Please note that the product has to be in unused original condition with all elements of packaging. It is possible to return or exchange within three days of purchase.
We will assist you in this process. Just keep the product in original condition with the order reference and a delivery person will arrive to pick it up. Kindly note that there will be a delivery return fee based on the area that you live.
We understand sometimes you may receive a damaged or different item than you ordered. You need to inform the delivery person at the point of delivery if there is visible damage. If the item delivered is different than what is ordered, we are happy to exchange it for you free of charge subject to the availability of the replacement. Or we may provide you with a full refund. In any case, please take adequate evidence like clear photos or videos which will help us to assist you in the resolution process.
